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What can we help you with?
Understanding the network connection
How does the connection work ?
Understanding GPS tracking
How does your tracker’s localisation feature work?
How accurate are th GPS positions of the tracker?
How secure is the GPS tracking?
Cats 2 / Dogs 2
How do I turn my Cats2/Dogs2 Weenect tracker on and off?
Kids / Silver
How do I turn my Kids/Silver tracker on and off?
What do the various Kids/Silver LEDs mean?
What is the call duration limit ?
Fasten the tracker
How do the alerts messages and the SOS feature work on my Kids/Silver tracker ?
How do I charge the Weenect kids/silver tracker?
What factors have an impact on GPS accuracy?
Why is my phone more accurate than the tracker?
Why is the date displayed under the tracker name not the same as the date of the last position?
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