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What can we help you with?

My account/My App

Getting started, your subscription, features, notifications and alerts

My tracker

Network connection, GPS localisation, features of the different trackers

My order / Other

Delivery, return policy and after-sales service

Frequently asked questions

Do you have any questions? Take a look at our frequently asked questions.

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My account/My App

More information about the subscription

  • I have canceled my subscription in the past. May I subscribe to a new subscription?
  • What is included in the premium pack?
  • How can I cancel my subscription?
  • Why do I have to subscribe?
  • How to change my payment method?
  • How can I change my subscription plan?
See all 10 articles

Getting started

  • How do I redeem my Weenect gift card online?
  • How can I download the Weenect app?
  • How can I register my tracker?
  • How to use the Weenect ANDROID application (version 7.0.0) ?
  • What is the maximum number of trackers that I can register on my account ?
  • What can I do if I have forgotten my password?

Features of the application

  • What are the Main Features Of The App?
  • Find basic tracker information
  • How can I ask for a GPS position refresh?
  • How can I track in real time my pet?
  • How can I use the phone, Alert & Vibrate features?
  • Does the Weenect app work with my device?

My device

Understanding the network connection

  • How does the connection work ?
  • GPRS coverage

Understanding GPS tracking

  • How does your tracker’s localisation feature work?
  • How accurate are th GPS positions of the tracker?
  • Indoor geolocation
  • How secure is the GPS tracking?

Cats 2 / Dogs 2

  • How do I turn my Cats2/Dogs2 Weenect tracker on and off?

Kids / Silver

  • How do I turn my Kids/Silver tracker on and off?
  • What do the various Kids/Silver LEDs mean?
  • What is the call duration limit ?
  • Fasten the tracker
  • How do the alerts messages and the SOS feature work on my Kids/Silver tracker ?
  • How do I charge the Weenect kids/silver tracker?

FAQ

  • What factors have an impact on GPS accuracy?
  • Why is my phone more accurate than the tracker?
  • Why is the date displayed under the tracker name not the same as the date of the last position?

My order / Other

Delivery and return

  • When will I receive my order placed on the Weenect eshop ?
  • Period of withdrawal

After sales service

  • How can I contact the customer service?
  • How long is the warranty period of my tracker?

Other topics

  • How can I receive the tracker purchase invoice?
  • Marketing or sales partnership request
  • What are the accepted means of payment to order a tracker on the Weenect eshop?
  • How can I receive the subscription invoice(s) ?
  • In which countries does the tracker work?
  • Can I register multiple trackers on my account?

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