Skip to main content
Logo

Help Center Back to weenect.com

English (GB) Deutsch English (US) Español Français Italiano Nederlands
Contact us Sign in
What can we help you with?

My account/My App

Getting started, your subscription, features, notifications and alerts

My tracker

Network connection, GPS localisation, features of the different trackers

My order / Other

Delivery, return policy and after-sales service

Frequently asked questions

Do you have any questions? Take a look at our frequently asked questions.

Contact us

My Account/My App

More information about the subscription

  • Why do I have to subscribe?
  • How can I subscribe to Weenect?
  • How can I receive the subscription invoice(s) ?
  • What is the cost of a Weenect subscription?
  • What is included in the premium pack?
  • Compatibility With Your Operator
See all 14 articles

Getting started

  • How can I download the Weenect app?
  • How can I register my tracker?
  • What is the maximum number of trackers that I can register on my account ?
  • How to use the Weenect ANDROID application (version 7.0.0) ?
  • What can I do if I have forgotten my password?

Features of the application

  • How Does Activity Tracking Work?
  • What are the Main Features Of The App?
  • Find basic tracker information
  • How can I ask for a GPS position refresh?
  • What is the SuperLive?
  • How can I use the phone, Alert & Vibrate features?
See all 7 articles

My device

My tracker

  • How do I turn my Kids/Silver tracker on and off?
  • What do the various Kids/Silver LEDs mean?
  • What is the call duration limit ?
  • Fasten the tracker
  • How do the alerts messages and the SOS feature work on my Kids/Silver tracker ?
  • How do I charge the Weenect kids/silver tracker?

Understanding the network connection

  • How does the connection work ?
  • Does the tracker work in my country?

Understanding GPS tracking

  • How does your tracker’s localisation feature work?
  • How accurate are th GPS positions of the tracker?
  • How secure is the GPS tracking?
  • Indoor geolocation

FAQ

  • How can Weenect benefit me and my pet?
  • What factors have an impact on GPS accuracy?
  • Why is my phone more accurate than the tracker?
  • Why is the date displayed under the tracker name not the same as the date of the last position?
  • In which countries does the tracker work?

My order / Other

Delivery and return

  • When will I receive my order placed on the Weenect eshop ?
  • Period of withdrawal

After sales service

  • How can I contact the customer service?
  • How long is the warranty period of my tracker?

Other topics

  • Marketing or sales partnership request
  • How can I receive the tracker purchase invoice?
  • What are the accepted means of payment to order a tracker on the Weenect eshop?

Can't find what you're looking for?

Let us help you!

Contact us

© Help Center

Buy a tracker

Type your question here...