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What can we help you with?

My account/My App

Getting started, your subscription, features, notifications and alerts

My device

Network connection, GPS localisation, functionalities of the different trackers

My order / Other

Delivery, return policy and after-sales service

FAQ

Do you have any questions? Take a look at our frequently asked questions.

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My account/My App

More information about subscriptions

  • Cancel my subscription
  • Why do I have to subscribe?
  • Change your payment method
  • Change your subscription plan
  • Subscription detail
  • Suscribe
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Getting started

  • Register your tracker
  • Getting started with the application
  • Maximum number of trackers on an account
  • Forgotten password

Features of the application

  • Features of the app
  • Find basic tracker information
  • Superlive mode
  • Phone, Alert & Vibrate function
  • App Compatibility
  • Mobile app

My device

Understanding the network connection

  • How does the GPRS work ?
  • GPRS coverage

Understanding GPS tracking

  • Operating the GPS
  • GPS precision
  • Indoor geolocation

Cats 2 / Dogs 2

  • How do I turn my Cats2/Dogs2 Weenect tracker on and off?

Kids / Silver

  • How do I turn my Kids/Silver tracker on and off?
  • What do the various Kids/Silver LEDs mean?
  • What is the call duration limit ?
  • Fasten the tracker
  • How do the alerts messages and the SOS feature work on my Kids/Silver tracker ?
  • How do I charge the tracker?

FAQ

  • What factors have an impact on GPS accuracy?
  • Why is my phone more accurate than the tracker?
  • Why is the date displayed under the tracker name not the same as the date of the last position?

My order / Other

Shipping and returns

  • Delivery information
  • Period of withdrawal

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