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What can we help you with?

My account/My App

Getting started, your subscription, features, notifications and alerts

My tracker

Network connection, GPS localisation, features of the different trackers

My order / Other

Delivery, return policy and after-sales service

Frequently Asked Questions

Do you have any questions? Take a look at our frequently asked questions.

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My account/My app

More Information About The Subscription

  • I have Canceled My Subscription In The Past. May I Subscribe To A New Subscription?
  • How Can I Cancel My Subscription?
  • How To Change My Payment Method?
  • How Can I Change my Subscription Plan?
  • What Is The Cost Of A Weenect Subscription?
  • How Can I Subscribe to Weenect?
See all 8 articles

Set-up

  • How Do I Redeem My Weenect Gift Card Online?
  • How Can I Download The Mobile App?
  • How Can I Register My tracker?
  • How To Use The Weenect ANDROID Application (Version 7.0.0) ?
  • How To Access To My Weenect Account?
  • What Is The Maximum Number Of Trackers That I Can Register On My Account ?
See all 7 articles

Mobile app

  • Power Saving Areas
  • What are the Main Features Of The App?
  • Find basic tracker information
  • How Can I Ask for a GPS Position Refresh?
  • GPS Reporting Time Interval
  • How Can I Track In Real Time My Pet?
See all 8 articles

Alerts notifications

  • What are the Different Types of Notifications?
  • How Can I Receive The Alerts From My Tracker?
  • How To Add a Notification Recipient?

My tracker

Functioning Of The XS Tracker

  • How do I know my tracker is fully charged?
  • Does the Weenect GPS tracker require a WiFi connection?

Understanding The Network Connection

  • Cellular coverage

Understanding GPS Tracking

  • How Does Your Tracker’s Localisation Feature Work?
  • How Accurate Are the GPS Positions Of The Tracker?
  • Indoor geolocation
  • How Secure Is The GPS Tracking?

FAQ

  • User Guides: For All Weenect GPS Trackers
  • Why Choose A Weenect Tracker Over Another Brand?
  • Why Is My Phone More Accurate Than The Tracker?
  • Why Is The Date Displayed Under The Tracker Name Not The Same As The Date Of The Last Position?

My order / Other

Delivery and Return

  • Period Of Withdrawal

After-Sales Service

  • How Can I Contact The Customer Service?
  • How Long Is The Warranty Period Of My Tracker?

Other Topics

  • How Can I Receive The Subscription Invoice(s) ?
  • In Which Countries Does the Tracker Work?
  • Can I Register Multiple Trackers On My Account?

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