The Serenity Pack is a priority assistance option designed to support you during the most stressful moments. It replaces and builds on the previous multi-risk warranty, adding a dedicated service to help you find lost pets.
What the Serenity Pack includes
The Serenity Pack combines two services:
The existing multi-risk warranty:
Your tracker is covered in the event of loss, theft or breakage. The warranty allows a maximum of 3 replacements; once this third replacement has been made, it will be automatically cancelled by Weenect and you will no longer be charged for this service. Shipping fees of $7.99 apply to each replacement.
For more information, see our dedicated article: What is the multi-risk warranty?
Support if your pet goes missing:
If your pet gets lost despite using your GPS tracker, our team will actively assist you throughout your search:
- Creation of a personalized, downloadable poster
- Sending of a search guide tailored to your country
- Publication of an online listing
- Follow-up call from our team
How to activate the Serenity Pack?
You can subscribe to the Serenity Pack in two situations:
- When you register your tracker, at the time of your initial subscription;
- At any time afterwards, provided that your tracker is still working on the subscription date. Whether the tracker is working properly can be verified using its connection dates to our servers.
For just $4.4/month, you can activate the Serenity Pack directly from the Weenect app:
- Go to the "My account" tab
- Tap the "Payment and subscription" tile, then "Subscription and options"
- Select "Serenity Pack" and follow the instructions
You can enable or disable this option at any time from the app or your personal account at my.weenect.com.
💡 Good to know:
- Were you subscribed to the multi-risk warranty? Great news: you will automatically be switched to the Serenity Pack with no action required on your part. Same price, more services.
- If you prefer not to share your contact details, our team will not be able to publish a listing on your behalf. They will still reach out to walk you through the available alternatives.