My account/My App

More information about the subscription

• I have canceled my subscription in the past. May I subscribe to a new subscription?
• What is included in the premium pack?
• How can I cancel my subscription?
• Why do I have to subscribe?
• How to change my payment method?
• How can I change my subscription plan?

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Getting started

• How do I redeem my Weenect gift card online?
• How can I download the Weenect app?
• How can I register my tracker?
• How to use the Weenect ANDROID application (version 7.0.0) ?
• What is the maximum number of trackers that I can register on my account ?
• What can I do if I have forgotten my password?

Features of the application

• What are the Main Features Of The App?
• Find basic tracker information
• How can I ask for a GPS position refresh?
• How can I track in real time my pet?
• How can I use the phone, Alert & Vibrate features?
• Does the Weenect app work with my device?