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My account/My App

More information about the subscription

  • I have canceled my subscription in the past. May I subscribe to a new subscription?
  • What is included in the premium pack?
  • How can I cancel my subscription?
  • Why do I have to subscribe?
  • How to change my payment method?
  • How can I change my subscription plan?
See all 10 articles

Getting started

  • How do I redeem my Weenect gift card online?
  • How can I download the Weenect app?
  • How can I register my tracker?
  • How to use the Weenect ANDROID application (version 7.0.0) ?
  • What is the maximum number of trackers that I can register on my account ?
  • What can I do if I have forgotten my password?

Features of the application

  • What are the Main Features Of The App?
  • Find basic tracker information
  • How can I ask for a GPS position refresh?
  • How can I track in real time my pet?
  • How can I use the phone, Alert & Vibrate features?
  • Does the Weenect app work with my device?

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