Everything You Need to Know About our Multi-risk Warranty.
If you have the Weenect's Multi-risk warranty, we'll replace your device in case of the following events:
- Loss
- Theft
- Damage
You can add the Weenect Multi-risk warranty to your subscription after it has been activated, or even at a later time.
How do I request a replacement tracker under the Multi-risk warranty?
You can request a replacement tracker under the Multi-risk warranty by contacting our online help service through email or chat.
How long will it take to receive the new tracker?
We will respond to your request within the next 48 business hours and Please note that the time it takes for your replacement tracker to arrive may vary depending on your location. We will do our best to ensure it arrives as soon as possible.
We assure you that you will receive your replacement tracker within a few business days, and best of all, there are no shipping fees required.
Is it possible to transfer my current subscription plan to the replacement tracker?
When you receive your replacement tracker, you can easily transfer your subscription plan from your old tracker to the new one.
Simply click on 'Replace tracker' in your tracker's settings page, and then follow the instructions.