How can I contact the customer service?

If you want to send us a request concerning your order, please use the contact form provided. You will receive a request confirmation email from us confirming receipt.

We commit to replying to your request within 1 business day (Monday to Friday).

If you do not get a confirmation email, or feedback from our after-sales team, please check that our emails are not in your spam folder.

Note: If you are a premium member, you can also benefit from instant chat support 7 days a week from 9am to 6pm (Central European Time)






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